Ramena

    Privacy Policy

    1. Introduction

    At Ramena OÜ (“Ramena”, “we”, “us”, “our”), we are committed to empowering startups and small businesses by providing affordable, comprehensive business software solutions. In delivering our services, we prioritize the privacy and security of your personal data.

    This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with the EU General Data Protection Regulation (GDPR) and the Estonian Personal Data Protection Act.

    2. Definitions

    • Subscriber: An individual or entity that registers for and uses Ramena’s services.
    • Customer: Clients of our Subscribers whose information may be processed via our services.
    • User: Any individual who accesses Ramena’s services or website, including Subscribers, Customers, and visitors.

    3. Information We Collect

    We collect the following types of information to operate and improve our services:

    • Personal Information: When you register, we may collect your name, email address, phone number, and billing details. If you are a Customer making payments, we may collect your payment data.
    • Third-Party Information: Subscribers may input personal data about their Customers or employees into our system. Subscribers are responsible for obtaining any necessary consents.
    • Technical Data: We automatically collect non-identifying data such as browser type, IP address, and usage logs through cookies or similar technologies.

    4. How We Use Personal Data

    We use the collected information for the following purposes:

    • To provide and maintain our services
    • To communicate with you regarding service updates or support
    • To inform you about relevant offers or product updates (you may opt out at any time)
    • To comply with legal obligations

    5. Sharing of Information

    We do not sell or rent your personal data. We may share information in the following circumstances:

    • With trusted service providers that assist in operating our platform (e.g., cloud hosting or payment processing)
    • To meet legal or regulatory requirements, such as responding to lawful requests
    • In case of business transactions, such as mergers or acquisitions, where data may be transferred

    6. Data Security

    We take data security seriously and implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, or loss. While we strive to protect your data, no system can be 100% secure.

    7. Your Rights Under GDPR

    As a data subject, you have the right to:

    • Access your personal data
    • Correct inaccurate or incomplete data
    • Request deletion of your data (subject to legal exceptions)
    • Restrict or object to processing
    • Request data portability
    • Lodge a complaint with the Estonian Data Protection Inspectorate

    Please contact us directly to exercise your rights.

    8. Cookies and Tracking Technologies

    We use cookies and similar tools to improve your experience and monitor performance. You can adjust your cookie preferences in your browser settings.

    9. Third-Party Websites

    Our platform may include references to third-party websites. We are not responsible for the privacy practices of these external sites and recommend reviewing their policies independently.

    10. Updates to This Policy

    We may update this Privacy Policy from time to time. If material changes are made, we will inform you through appropriate channels. Continued use of our services implies acceptance of the updated policy.

    11. Contact Us

    If you have questions or concerns about this Privacy Policy or how we handle your personal data, please contact us here.

    Last updated: 09.04.2025